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Butler Service

All of the butlers of our 5 star Edinburgh Hotel have been trained in the art of packing and unpacking your luggage, making sure that all of your clothes are stored appropriately for your stay. During the unpacking process, they will even take items away for pressing if they think it is needed. So why not make the most of your time in Edinburgh and leave the hard work up to us!

Packing up at the end of a relaxing break can undo all of the time you have spent de-stressing during your stay! Just give us a little notice, and we will be happy to pack up your bags before your departure allowing you a little extra time to relax.


One of the most traditional butler services at our Edinburgh townhouse hotel! Let us iron your shirts or steam your delicate items of evening wear before you go out. All we ask is that you give us a little notice! Why not leave items required for the next day on your bed in the evening we will pick them up during turndown service and return them the next morning. If you need something in a hurry, just call by pressing ‘0’ on your phone.

The butlers of our 5-star hotel in Edinburgh have received military training in polishing shoes; we guarantee they will gleam when we return them. Leave them outside your door in the evening or during turndown, and we will return them looking good as new.


Looking for the perfect gift for a loved one or friend but just don’t have the time to go out and get it? Why not entrust the Howard hotel butlers to look after this for you, we will arrange for the gift to be in your bedroom, gift wrapped when you return. Alternatively, if you would like suggestions for an original gift or perhaps where to purchase something one off and unique – please just ask!

Alternatively, if you prefer to do the shopping yourself why not let the butler take the strain of the bags? Arrange for them to collect your shopping while you enjoy a drink and relax at our luxury 5-star Edinburgh hotel after a hard day!

From designer, high street & vintage clothes shops to antiques and collectables, Edinburgh has a range of shops tucked away to suit all tastes and budgets, just let the butler know what you are looking for and we will point you in the right direction.

Concierge Services

Our butlers will be happy to assist with helping you make the most out of your stay in Edinburgh, whether you would like them to book a restaurant, provide information on must-see visitor attractions, organise a hire car or put a full itinerary in writing for you. All of our butlers have different suggestions on favourite places to visit, and insider tips on Edinburgh - all you need to do is ask!

Refreshment Service

In our bedrooms, you may have noticed a lack of tea and coffee making facilities and a mini bar, these two corporate hotel standards are the butlers worst enemy which is why we chose to do things differently at The Howard! Should you wish a pot of tea or perhaps something a little stronger, why do it yourself when the butler is here to look after you! Unlike most luxury hotels in Edinburgh, there is no additional premium for providing a beverage service to your bedroom. Enjoy complimentary loose leaf tea or freshly ground coffee and warm milk in your room whenever you wish simply dial ‘0’ or mention it to the butler!

Morning Wake Up Beverage Service

Ease your way into the day gently; allow your butler to wake you up with a morning newspaper and cup of freshly brewed tea or coffee. To arrange your preferred choice of beverage and paper only call down on ‘0’ or let a member of the Butler team at Hotel the Howard know.

In Suite Drinks Receptions

Rather than struggle up to George Street to find an Edinburgh bar for a drink before dinner with friends why not let the butler organise a drinks reception in your suite, or if our private events room is free you could, of course, use this for larger gatherings. One of our butlers will be on hand to serve drinks throughout the reception making sure all your guests are looked after. We also arrange canapés and nibbles if required.

In Room Dining

The ideal way to spend an intimate evening together, let the butler create a romantic atmosphere in your Edinburgh suite with candles, music and your dining table complete with silver settings and crisp linen. Select a three-course meal from our restaurant menu and let your butler serve this course by course in the comfort of your room. Why come to the restaurant in Edinburgh when we can bring the restaurant to you! For those extra special occasions why not let us organise a harpist or string duo for an evening, you will not forget.

Private Whisky Tasting

Let us take you on a journey of the central Malt Whisky regions while you relax in the comfort of the drawing room. The butlers at Hotel the Howard would be delighted to offer you an insight into the world of Scottish Malt whisky and talk you through some of the delights from our extensive range. Private tastings are by arrangement, however, please do feel free to consult one of the team if you would simply like us to suggest a malt for you to enjoy.

Personal Shopping

While our butlers would be happy to pick up individual items for you, if you prefer to do the shopping yourself but would like some expert help, the butlers of Hotel the Howard can arrange personal shopping appointments at all of the following stores:

  • Belinda Robertson Cashmere
  • Harvey Nicholls
  • Jenners
  • Cruise
  • John Lewis
  • The Bath Butler

Let the butler run a nice hot bath in your Edinburgh hotel room for you to soak in after a hard day, select your favourite bath essence or foam from our menu, let the butler arrange a nice glass of wine and some candles for you, then all you have to do is simply relax.

Sewing And Minor Clothing Repairs

Missing a button or require a stitch put in a garment? The butlers of the Howard Edinburgh would be happy to attend to any minor repairs you may have. Should the repair require a little more attention we will arrange for it to be tailored and returned on the same day. (a small fee may be payable depending on the repair)

Secretarial Services

Do you require any printing, typing or would you simply like to check in for your flight? Just pass your requirements on to one of the Butler team of our Edinburgh townhouse hotel, and they will take care of this for you.

If you would like us to print any documents for you during your stay please simply email the files to, and we will print these and deliver them to your room.

If you need to receive any faxes during your stay, please have these sent to the main hotel fax; 0131 557 6515, we will bring these to your room as soon as we receive them.

Executive Service

Travelling regularly to the Howard? Avoid unnecessary delays by having to check in a bag. Leave a small bag of essentials with the butlers, and they will ensure that these are in your room for your next arrival. We will even ensure new supplies are purchased for you if we think you are running out of something. Alternatively, if you have left something behind, just contact the Butler who will have a replacement item brought to your room as quickly as possible, whether it is a pair of cufflinks, bow tie or replacement tights, the butler's box of treasures aims to eliminate the last minute panic.

Onward Travel

As a team, our combined knowledge of Scotland and the best places to eat, sleep and visit are extensive. If you have not yet planned the next stage of your trip, allow us to help. We can provide recommendations and advice. We can do everything from arranging for a hire car to be delivered to the hotel on the morning of your departure, to booking you into one of our recommended Edinburgh hotels.